Privacy policy
Privacy Policy
This Privacy Policy describes how uDevices (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from udevices.io (the "Site") or otherwise communicate with us (collectively, the "Services"). In this context, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Unfortunately, if you do not agree to this Privacy Policy, you shouldn't use or access any of the Services.
Privacy Policy updates
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required.
Your personal information
To provide the Services, we collect personal information about you from a variety of sources listed below. The information that we collect and use varies depending on how you interact with us. We may also use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and to protect or defend the Services, our rights, and the rights of our users.
What do we collect?
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. Here, "personal information" refers to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Directly from you:
Information that you directly submit to us through our Services may include:
- Basic contact details such as your name, address, phone number, email.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information such as your username, password, security questions.
- Shopping information such as the items you view, put in your cart or add to your wishlist.
- Customer support information such as the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but then you may not be able to access these features :(
Through cookies:
Some information about your interaction with the Services ("Usage Data") may be collected automatically. To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
From third parties:
Finally, we may obtain information about you from third parties, such as from vendors and service providers who may collect information on our behalf, for example:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties is treated in accordance with this Privacy Policy. However, we are not responsible or liable for the accuracy of the information provided to us by third parties, or for any third party's policies or practices. For more information, see the section "Third party websites and links below".
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What do we use your personal information for?
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders; to send notifications to you related to you account, purchases, returns, exchanges or other transactions; to create, maintain and otherwise manage your account; to arrange for shipping, facilitate any returns and exchanges; and to let you post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail; and to show you advertisements for products or services. This may require using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you decide to use the Services and register an account, you should make all effort for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we have to use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies so our Site and our Services work, including to remember your actions and preferences, to run analytics and to better understand user interaction with the Services (chiefly to administer, improve and optimize the Services). Third parties and service providers may also use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you should set your browser to remove or reject Cookies through your browser controls. Moreover, we encourage you to try to limit Cookies only to the strictly necessary or required ones when given a choice. It still may not completely prevent sharing information with third parties, but you should still make sure you share as little as possible.
When do we disclose your personal information?
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services for us (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, solely with your consent.
- With our affiliates in our legitimate interests to run a successful business.
- In case of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users and other individuals.
We have, presently and over the last 12 months, disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "What do we use your personal information for?" and "When do we disclose your personal information?":
| Category | Categories of Recipients |
|
- Identifiers such as basic contact details and certain order and account information - Commercial information such as order information, shopping information and customer support information - Internet or other similar network activity, such as Usage Data |
- Vendors and third parties who perform services for us (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) - Business and marketing partners - Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User-generated content
The Services may let you post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, it will be public and accessible by anyone.
Unfortunately, we cannot control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. Unfortunately, we cannot guarantee or be responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social media platforms may also be viewable by other users of the Services, and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not by itself imply any endorsement of the content on such platforms or of their owners or operators, except as explicitly stated on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child that has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.
Keeping your personal information secure
Unfortunately, no security measures are perfect or impenetrable, so we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We strongly recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. Unfortunately, these rights are not absolute yet, and we hope this changes soon. In the meantime, we will try to work with you as much as legally possible to exercise these rights under applicable laws.
- Right to Access / Know. You have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You have a right to request that we delete personal information we maintain about you.
- Right to Correct. You have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing. You have the right to ask us to stop or restrict our processing of personal information, in cases when we are the party responsible for processing your personal information. We may not be able to provide you with our Services after such request as our Services depend on your personal information as listed above in "What do we use your personal information for?".
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.
- Appeal: You have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We absolutely will not discriminate against you for exercising any of these rights. However, we may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will need the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner to the best of our ability and workload, and as required under applicable law.
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Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hi@udevices.io.
For the purpose of applicable data protection laws such as GDPR, we are the data controller of your personal information. We do not presently have a representative in the EEA and the UK, but urge the relevant data protection authorities to contact us and collaborate with us to resolve any data protection issues, so long as this resolution will not harm the person this data belongs to.